Computer Troubleshooters Blog

Beware: Is that Microsoft… or a phishing attempt?

Thu, 31 Jul 2025 12:07:41 GMT

When you receive an email from Microsoft, you might not think twice about opening it, right? After all, it's Microsoft—one of the largest and most trusted tech companies in the world.

But what if that email isn’t actually from Microsoft?

Cybercriminals often exploit trusted brands to deceive people, and currently, Microsoft is the most impersonated company in the world for phishing scams. Recent research indicates that 36% of brand-related phishing attacks in early 2025 were made to appear as if they were from Microsoft. That's a significant number.

Following Microsoft, Google and Apple are also frequently impersonated. Together, these three tech giants account for more than half of all phishing scams.

So, what's happening? More importantly, how can you protect your business?

First, let’s briefly discuss what phishing is.

Phishing occurs when a criminal sends you a fraudulent email, text, or message that looks like it’s from a legitimate company you know and trust. The goal is to persuade you to click on a link, open a malicious attachment, or provide sensitive information like passwords, credit card numbers, or even your full identity. The consequences can be severe: stolen money, hacked systems, confidential data breaches, and a great deal of trouble for your business.

The worst part is that phishing emails are becoming increasingly sophisticated. There's less bad spelling and suspicious-looking links. Scammers imitate real company logos, create fake websites that look identical to the real ones, and even spoof email addresses to make it seem like the message is genuinely coming from Microsoft, Google, or Apple.

Recently, researchers discovered a rise in phishing attacks pretending to be from Mastercard, with fake websites tricking individuals into entering their card details. This is a troubling trend that highlights how cybercriminals constantly devise new ways to catch people off guard.

So, how can you determine if an email from Microsoft is authentic or a dangerous fake?

The key is to slow down and remain vigilant. Genuine emails from companies like Microsoft will never pressure you with urgent language like, “Click this link immediately, or your account will be locked.” Such phrasing is a major red flag.

Always scrutinise the sender’s email address closely. At first glance, it may appear legitimate, but a closer inspection could reveal subtle changes, such as “micros0ft.com” instead of “microsoft.com.” Cybercriminals depend on you not noticing these small details.

Additionally, avoid clicking on links from emails you’re unsure about. If you have doubts, it’s safer to type the official website address directly into your browser.

Being cautious might feel inconvenient at times, but it’s a far better option than dealing with the aftermath of a cyberattack.

Phishing scams will only become more convincing. That’s why it’s crucial to:

- Stay alert

- Invest in effective cybersecurity tools

- Utilise smart protections such as multi-factor authentication (which requires two forms of identification to log in, not just a password)

Remember: the more trusted the brand, the bigger the target it becomes for scammers. That email that appears to be from Microsoft? It might just be a wolf in sheep’s clothing.

We can help you and your team stay better protected and more vigilant against phishing scams like these.

Get in touch with us.

Criminals can access your accounts without your password

hello@mightywebsites.co.uk (Zeljko Ruskaj) — Wed, 23 Jul 2025 12:42:00 GMT

Have you ever felt like just when you’ve nailed your cyber security – BAM! – something new comes along to throw a spanner in the works?

That’s exactly what’s happening right now.

There’s a new scam doing the rounds. And it’s catching out businesses just like yours.

The worst part?

Cyber criminals don’t even need your password.

Scary…

It’s called device code phishing. It’s a clever trick that’s becoming more and more popular. Microsoft recently flagged a wave of these attacks, and we’re likely to see many more.

This one’s different to the usual phishing scams you’ve probably heard about. Normally, phishing is all about tricking people into giving away their usernames and passwords on fake websites.

But with device code phishing, scammers play a smarter game.

Instead of stealing your password, they get you to voluntarily give them access to your account. And they do it using real Microsoft login pages, so it looks totally legit.

It usually starts with a convincing email. Maybe it looks like it’s from your HR person, or a colleague, inviting you to a Microsoft Teams meeting. You click the link, and it takes you to a real Microsoft login screen.

Nothing seems out of place.

You’re asked to enter a code. Just a short one, called a “device code.” This code is supplied in the email, and you’re told it’s needed to join the meeting or finish logging in.

Here’s the catch: By entering that code, you’re not logging yourself in… you’re logging them in.

You’re unknowingly giving the attacker access to your Microsoft account on their device. And because the login goes through the proper channels, it can even bypass multi-factor authentication (MFA).

Yep, even if you’ve got extra security in place, they might still get in.

Once they’re in, they can do a lot of damage. Reading your emails, accessing your files, even using your account to trick others in your company. It’s like handing over the keys to your office and you don’t even realise it.

It’s dangerous because it doesn’t look suspicious. You’re on a real Microsoft site, not some suspicious fake. You didn’t click a weird link or enter your password into a phishing form. Everything looks above board… except it’s not.

And because attackers are using legitimate Microsoft login flows, traditional security tools don’t always catch it.

Plus, once they’re in, they can stay in. They don’t need to keep logging in if they’ve captured your session token (that’s a sort of digital "pass" that keeps you logged in behind the scenes). So even changing your password won’t necessarily kick them out right away.

A big question then: How can you protect your business?

Start by getting your team to be extra cautious with login requests. Especially ones that involve entering codes. If you get a device code from someone, stop and think: Did I request this? Do I know for sure this is real?

If you’re not sure, don’t go through with it. Use a separate method, like a direct phone call or your company’s messaging system, to double-check with the person who sent the email.

Remember, real Microsoft logins don’t involve someone else giving you a code to enter. If that ever happens, it’s a red flag.

From a technical side, your IT team (or IT provider) can also tighten things up. If your business doesn’t need device code login as part of its daily operations, it’s safest to turn it off altogether. They can also put in place extra security rules that only allow logins from trusted locations or devices.

And finally, keep training your people. Good cyber security is about awareness. If your team knows what to look out for, they’re much less likely to fall for these kinds of tricks.

Can we help you tighten up your security? Get in touch.

Are your employees reporting security issues fast enough… or even at all?

Tue, 25 Jun 2024 13:58:23 GMT

The faster your employees report a potential cyber security issue, the less damage is done to your business. But how can you encourage quick reporting? Here we share some solid ideas.

Getting your team to report security issues quickly is something that’s important for your business… but maybe something that might not have crossed your mind before.

You might think that with so many security tech tools, you're covered. But guess what? Your employees are your first line of defence, and they’re irreplaceable when it comes to spotting and reporting security threats.

Imagine this: One of your employees receives a fishy-looking email that appears to be from a trusted supplier. It's a classic phishing attempt (that’s where a cyber criminal sends an email and pretends to be someone else to steal your data).

If the employee brushes it off or thinks someone else will handle it, that innocent-looking email could lead to a massive data breach, potentially costing your company big bucks.

The truth is, less than 10% of employees report phishing emails to their security teams. That's shockingly low. Why? Well:

They might not realise how important it is
They're scared of getting into trouble if they're wrong
Or they think it's someone else’s job

Plus, if they've been shamed for security mistakes before, they're even less likely to speak up.

One of the biggest reasons employees don't report security issues is that they just don’t get it. They might not know what a security threat looks like or why reporting it is crucial. This is where education comes in, but not the boring, jargon-filled kind.

Think of cyber security training as an engaging and interactive experience. Use real-life examples and scenarios to show how a small issue can snowball into a major problem if not reported.

Simulate phishing attacks and demonstrate the potential fallout. Make it clear that everyone has a vital role in keeping the company safe. When employees understand their actions can prevent a disaster, they'll be more motivated to report anything suspicious.

Even if your employees want to report an issue, a complicated reporting process can stop them in their tracks. Make sure your reporting process is as simple and straightforward as possible. Think easy-access buttons or quick links on your company’s intranet.

Make sure everyone knows how to report an issue. Regular reminders and clear instructions can go a long way. And when someone does report something, give them immediate feedback. A simple thank you or acknowledgment can reinforce their behaviour and show them that their efforts matter.

It’s all about creating a culture where reporting security issues is seen as a positive action. If employees feel they’ll be judged or punished, they’ll keep quiet. Leaders in your company need to set the tone by being open about their own experiences with reporting issues. When the big boss talks openly about security, it encourages everyone else to do the same.

You could even consider appointing security champions within different departments. These are your go-to people for their peers, offering support and making the reporting process less intimidating. Keep security a regular topic of conversation so it stays fresh in everyone's minds.

Also, celebrate the learning opportunities that come from reported incidents. Share success stories where reporting helped avoid a disaster. This not only educates but also motivates your team to keep their eyes open and speak up.

By making it easy and rewarding for your employees to report security issues, you're not just protecting your business; you're also building a more engaged and proactive workforce.

Encourage open communication, continuous learning, and avoid shaming anyone for their mistakes. The faster issues are reported, the easier and cheaper they are to fix, keeping your business secure and thriving.

This is something we regularly help businesses with. If we can help you too, get in touch.

Cyber security training once a year isn’t working

Thu, 02 May 2024 15:40:59 GMT

You’re wasting your time on annual cyber security training. Why? Because it’s simply not cutting it anymore. Discover a better plan here.

We all know how important it is to keep our people up-to-date on the latest cyber threats. After all, with cyber attacks on the rise, staying one step ahead is crucial to protect your business from potential breaches.

But here's the thing – annual cyber security training just isn't cutting it anymore.

Sure, it's become a routine part of the calendar for many organisations. And it’s great that it’s happening at all. But ask any security leader, and they'll tell you… employees find it time-consuming and uninspiring. From clicking through slides to skimming through videos at double-speed, it's usually seen as just another box to tick.

And let's be honest, even for those who do engage with the training, there's little evidence it leads to real behaviour change.

That's because the traditional approach lacks interactivity and doesn’t connect with employees on a personal level. It's more about ticking boxes than building a culture of cyber security vigilance.

Guess what? There's a better way. It's all about small, regular, human-centric interventions. Think of it like the speed signs you see when you’re driving. They remind people to stop and think before they engage in risky behaviour. Just as the signs work for driving, this kind of training makes your employees more aware of what they’re clicking.

By nudging employees toward safer decisions in real-time, we can help them develop better cyber hygiene habits without overwhelming them with information overload. It's about empowering them to make smarter choices every day.

And with the amount of Generative AI and third-party tools we’re surrounded with right now, it's more important than ever to give employees the guidance they need to navigate potential risks. Whether it's through real-time coaching or policy reminders, we can help employees understand the importance of safeguarding sensitive data.

So, while there may be a place for annual training, it’s time to think about using a more proactive approach to cyber security education.

This is something we can help you with. If you want to learn more, get in touch.

Cyber attacks: Stronger, faster and more sophisticated

Tue, 26 Mar 2024 15:24:46 GMT

Bad news: Cyber attacks are faster than ever before. If you don’t take the right precautions your business could become a victim in the blink of an eye.

A new security report has revealed some alarming trends.

First off, cyber attacks are becoming faster than ever. Breakout times (that’s the time it takes for a criminal to move within your network after first getting in) have dropped significantly. We’re talking an average of just 62 minutes compared to 84 minutes last year.

This is not good news.

Not only are these attacks faster, but they’re also becoming more common. The report has identified a whopping 34 new cyber criminal groups, bringing the total to over 230 groups tracked by the company.

And guess what? These cyber criminals aren’t sitting around twiddling their thumbs. They’re getting smarter and more sophisticated. The report highlights a new record breakout time of just two minutes and seven seconds. That’s barely enough time to grab a coffee, let alone mount a defence.

But here’s the real kicker: The human factor is increasingly becoming the main entry point for these cyber attacks.

They will try to get your people to click a link in a phishing email, which will take them to a fake login page. Once your employee enters their real login details, they have inadvertently handed them over.

Or they pretend to be someone your team trusts. This is called social engineering.

So, what can you do to protect your business from these cyber threats?

Educate your employees

Make sure your team is aware of the latest cyber threats and how to spot them. Regular training sessions can go a long way in preventing costly mistakes.

Implement strong password policies

Encourage the use of complex random passwords generated and remembered by password managers. Use multi-factor authentication for an added layer of security (this is where you use a second device to confirm it’s really you logging in).

Keep your systems updated

Make sure all software and systems are up to date with the latest security patches. Cyber criminals often exploit known vulnerabilities, so staying current is key.

Invest in cyber security software

Consider investing in reputable cyber security software that can help detect and mitigate threats in real-time (we can help with this).

Back-up your data

Regularly back-up your data and store it in a secure location. In the event of a cyber attack, having backups can help minimise downtime and data loss.

When it comes to cyber security, it’s better to be safe than sorry. If we can help you to stay better prepared, get in touch.

The little things that make a big difference

Wed, 20 Mar 2024 11:42:40 GMT

Microsoft’s made another update to Windows 11, and while it’s a small one, it could make a big impact. We have all the details of what’s changing.

Microsoft's latest Windows 11 update has dropped, and it's got a small change that could make a big difference to you and your team.

Microsoft has given Copilot, its handy AI assistant, a new place on the taskbar. No more hunting around for the button. Now it sits on the far right of the taskbar, in what we tech folks call the ‘system tray area’.

If Copilot isn't your thing, no worries. You can easily remove it from the taskbar altogether. But having an AI assistant at your fingertips can be a real boost for productivity, so we’d recommend you give it a chance before giving it the boot.

Before you rush to check if your Copilot button has relocated, let's talk details.

First off, this update has been rolling out over the last few weeks.

It’s known as Patch KB5034765 (catchy name) and isn't just about moving buttons around. It's also packed with important security and bug fixes, including a crucial one for Explorer.exe. This was causing some PCs to freeze up when restarting with a game controller attached.

It's probably not an issue in your business, but you never know…

There was also a problem with slow announcements from Narrator, the screen reading tool. That’s been fixed.

While this Windows 11 update may seem like a small fry, these little tweaks can really streamline your workflow and prevent your team from being interrupted by problems while they work.

Has your business switched to Windows 11 yet? Our team can review your setup and advise whether upgrading would be beneficial or whether you should stay on Windows 10.Let's talk details before you rush to check if your Copilot button has relocated

Get in touch and ask us for a tech audit.

Before you replace your slow PCs…

Wed, 06 Mar 2024 14:12:27 GMT

Windows PCs running slowly? It doesn’t necessarily mean it’s time to replace them. There are some other ways you can give things a boost. We’ll tell you how.

You rely on your team to be efficient and productive. But slow and sluggish computers can make it difficult for them to do their work—and could affect you personally, too. This can impact your business's overall performance.

Before jumping to the (expensive) conclusion that you need to replace your PCs, you can increase computer performance on Windows 10 and 11 in several ways.

Here are just a few…

Restart your computer

Yes, it might be our favourite advice as IT support professionals, but a basic shutdown and restart can work wonders. Restarting your computer clears background processes, applications, and memory data, often resolving common performance issues, especially if your computer has been running for a while.

Manage start-up apps

Many apps register themselves to start automatically with Windows 11, which can slow down your computer's start-up process. To regain some speed, consider disabling unnecessary start-up apps:

Open Settings
Click on Apps
Select the Start-up page
Sort apps by their "Start-up impact"
Turn off the toggle switch for any unnecessary apps
Restart your computer

This will prevent these apps from launching automatically during start-up and save valuable system resources.

Disable restartable apps

Windows 11 has a feature that saves and restarts specific applications when you reboot your computer. While it can be convenient, it may not be ideal for performance. To turn off this feature:

Open Settings
Click on Accounts
Go to the Sign-in options page
Turn off the "Automatically save my restartable apps and restart them when I sign back in" toggle switch

Disabling this feature can help improve your computer's speed, especially if you have many applications you don't use regularly.

Uninstall unnecessary apps

Unused or unnecessary apps can clutter your system and slow it down. To remove them:

Open Settings
Click on Apps
Select the Installed apps page
Choose the app you want to uninstall and click the Uninstall option
Follow the on-screen directions if necessary

By removing apps you don't need, you'll free up space and resources for better performance.

Always be cautious about what software you install on your computer. Poorly designed or outdated applications can negatively impact performance and security. Stick to reputable apps (preferably those available in the Microsoft Store) because they have thorough reviews for both security and performance.

Before installing any software, do some online research to check for user experiences and potential issues. Trustworthy sources and well-known companies are your best bet.

Take the time to optimise your existing Windows computers before considering upgrading your devices. Of course, rather than doing all of this yourself, why not get our team to do it for you? They can check every aspect of your computers and network to look for other hidden problems.

Computer Troubleshooters specialises in providing expert IT Support and cybersecurity to small and medium-sized businesses. Contact us today to find out how we can help your business.

This new search feature in Edge is a revolution

Mon, 19 Feb 2024 10:15:00 GMT

Microsoft’s Edge browser has an amazing new search feature that we think is a total game changer, and the most compelling reason yet to switch. We have all the details.

Microsoft’s at it again, presenting us with new features week after week. This time it’s all about making our online searches smarter and more efficient in the Edge browser. If you’ve been on the fence about switching to it, this might just be the push you need.

Edge has a cool new feature, as revealed by Mikhail Parakhin, CEO of Advertising and Web Services at Microsoft. Imagine this: you're searching for something important for your business – maybe it's market research or the latest trends in your industry. You type in your query, and you get results from not one but two search engines at the same time.

How does it work?

Let's break it down. Say Bing is your default search engine. Now, when you hit the search icon, you won’t just see Bing's results, you'll also get a peek at what Google (or your alternative search engine of choice) has to offer. This dual view works both ways, ensuring you're not missing out on any valuable information.

In business, information is gold. Having access to comprehensive search results means you're more likely to find the most relevant, diverse, and valuable information. No more switching between browsers or tabs to compare search results – Edge now does that for you in a single view.

Some people have raised concerns about potential visual clutter from combining two engines' results. It's a valid point, and thankfully, Microsoft is listening. Parakhin hinted at the possibility of customising your 'backup' search engine to streamline the experience. While the sidebar's width is currently fixed, there's an openness to explore deeper customisation options soon.

This feature in Edge is quite a lure. It simplifies the task of searching, making research quicker and more effective. You get the best of both worlds without the hassle of juggling multiple windows.

And it’s more than just a convenience; it's a step towards smarter, more efficient browsing, especially for us in the business community. It demonstrates Microsoft's commitment to improving user experience and staying competitive in the browser game.

For current Edge fans, this is an exciting upgrade. For everyone else, it's a compelling reason to consider making the switch.

Need a hand finding time-saving tools for your business?

Get in touch.

Don’t think your business is a target? Think again

Thu, 08 Feb 2024 16:02:59 GMT

Cybercriminals are targeting businesses of all sizes, all the time. And new research shows just how they’re doing it. We tell you how to stay protected.

You might think that cyber criminals are only interested in large companies or those with huge financial assets. After all, that's where the big bucks are, right?

Think again.

Recent reports have shown that cyber criminals are casting their nets wide, targeting businesses of all sizes, from independent shops to global enterprises. And they're doing it with the help of something called "botnets."

You may have heard about the rise of malicious botnets, and you're probably wondering, "what on earth is a botnet, and why should I care?" Botnets are the secret weapons of cyber criminals. They're armies of compromised devices, all under the control of a single, malicious puppeteer. These can be anything from your computer to your smart fridge. Yes, even your fridge can be turned into a cyber weapon.

A new report observed "massive spikes" in the activity of these botnets, with over a million devices involved in malicious activities at one point. To put it into perspective, that's a hundred times the usual levels of botnet activity.

Usually, there are around 10,000 devices doing naughty stuff each day, with 20,000 being the highest number researchers had seen. But in December 2023, things got crazy. The number shot up to 35,144, and two weeks later, it rose even further to 43,194. That's a lot of compromised devices.

And it didn't stop there; the researchers saw the biggest spike yet, hitting a whopping 143,957 distinct devices being used at the same time. In fact, on the 5 ^th and 6 ^th of January there were spikes of more than a million devices!

Why are they doing this? These botnets are being used to scan the internet, searching for weaknesses in websites, servers, and even email systems.

Think of the internet as a fortress with many doors and windows. These cyber criminals are looking for unlocked doors and open windows to sneak in. They focus on specific "ports" that serve as entry points.

What can you do to protect yourself from these cyber threats?

It's all about strengthening those doors and windows. Here are a few simple steps:

Keep your software, operating systems, and applications up-to-date. Regular updates often fix vulnerabilities.
Install a good firewall and reliable antivirus software to protect your devices.
Educate your employees about cyber security best practices, such as avoiding suspicious links and emails.
Enforce strong, unique passwords for all your accounts and devices.
Regularly back up your data to prevent loss in case of a cyber attack.
Keep an eye on your network for any unusual activity.
Consider hiring a cyber security expert (that’s us) to assess and enhance your security measures.

If we can help you keep your business better protected, get in touch.

Microsoft wants you to pay for updates

Mon, 05 Feb 2024 11:05:10 GMT

Microsoft plans to charge for updates to Windows 10 starting next year (2025).

We will tell you your three options… and which we recommend.

Microsoft has announced that starting on 14th October 2025, they will no longer provide free support and security updates for Windows 10.

While the idea of paying for updates might raise some eyebrows, let’s put this into perspective. By 2025, Windows 10 will be a decade old, and Microsoft is likely to have introduced Windows 12. And as we know, Windows 11 is available today.

Supporting multiple old operating systems can be quite a handful, even for a tech giant like Microsoft.

2025 may seem like a way off, but it’s a good idea to start weighing up your options now. Here they are:

Option 1: Upgrade to Windows 11

Microsoft’s preferred option is for you to switch to Windows 11. It’s got some fantastic features and free updates until its end of life.

Option 2: Stick with Windows 10 and pay

You can choose to stay with Windows 10, but you’ll need to pay for security updates (no new features, though). The exact cost isn’t known yet. It’ll likely be a subscription for monthly updates.

Option 3: Stick with Windows 10 and don’t update it

Sure, you can continue using Windows 10 without paying, but this isn’t advisable. Without updates, your business’s PCs will become vulnerable to threats and security issues. And without Microsoft’s support to fix problems, even tech experts like us have nowhere to go for help. Please don’t take this option!

You have until October 2025 to decide, so there’s no rush. But if you want your business to thrive this year, we highly recommend upgrading to Windows 11 sooner rather than later. You’ll immediately benefit from some features that could improve your processes and make your team’s jobs easier.

If you’re considering the move to Windows 11, or exploring other options, we’re here to help make the transition smooth and hassle-free. Get in touch.

What causes BSOD the blue screen of death?

Mon, 15 Jan 2024 14:11:40 GMT

Unlike its name suggests, the blue screen of death doesn’t always mean the worst for your computer. However, it can still be a frustrating issue to solve, especially if you’re not well-versed in troubleshooting.

Whether you’re a seasoned computer user or a novice, understanding the BSOD is essential for maintaining a healthy and functional PC. Keep reading to learn what causes the blue screen of death and how you can fix it.

WHAT IS THE BLUE SCREEN OF DEATH (BSOD)?

Also known as an error code, stop error, or black screen, the blue screen of death has many names, but its meaning is quite straightforward. When you see this notorious error notification, it means your Windows operating system has encountered a critical error. This causes your computer to interrupt normal operations and restart itself so it can attempt to troubleshoot.

WHAT CAUSES IT?

Any problem that causes Windows to stop running safely can trigger the blue screen of death. These problems can vary from very critical ones that need professional troubleshooting to relatively minor ones that you can solve independently. Usually, they’re related to driver software or hardware communication issues. Other common causes of the BSOD include:

Fault device drivers
Graphic card issues
Overheating
Malware
Malfunctioning apps
Incompatible updates

HOW TO FIX BLUE SCREEN ERRORS

It’s natural to feel panicked when facing an unexpected BSOD. After all, you wouldn’t want anything detrimental to happen to your device or its data. Luckily, you can regain control relatively quickly with the right knowledge and approach. Here are a few steps to follow to try and fix the problem.

1. IDENTIFY THE STOP CODE

You can’t fix a problem without knowing what it is. The BSOD will list a stop code on the screen, and it’s essential that you take note of this. It’ll give you important information on how to diagnose and solve the problem. On recent versions of the BSOD, you can scan the QR code to go straight to Microsoft support.

2. PUT YOUR COMPUTER INTO SAFE MODE

Putting your computer in safe mode will set Windows into a basic state that only uses essential processes and drivers. If the problem stops occurring, that means it’s not caused by any default settings or basic device drivers, giving you more room to identify the issue and fix it without repeatedly crashing.

3. CHECK FOR WINDOWS UPDATES

Sometimes, Microsoft releases patches to address BSOD-causing issues, so be sure to check for them. In fact, checking for operating system updates should be a regular task as it can help prevent a variety of problems, from security flaws to performance issues and more.

4. UPDATE DEVICE DRIVERS

Your operating system may have problems if you don’t keep your drivers up to date, so remind yourself to remove outdated drivers in order to guarantee compatibility. You can visit your computer’s manufacturer’s website to download the latest driver updates.

5. USE SYSTEM RESTORE

If you’ve installed something new onto your computer, you can use system restore to roll the system software back to its previous state. You can also undo updates by using the Windows control panel. If you haven’t recently made an update, you can try restoring the system to a date when you know it was working properly, but this is usually recommended as a last step.

We can help!

Whether the BSOD got the best of you or you’d simply rather have someone else handle it, Computer Troubleshooters has you covered. We have a team of expert technicians equipped with the right solutions for all of your troubleshooting and repair needs. From computers, laptops, servers, and networks, we can fix it all!

Get in touch to learn more.

An AI-charged blast from the past

Mon, 08 Jan 2024 13:59:19 GMT

Microsoft Paint is all grown up, and it’s making a supercharged comeback thanks to AI. We have all the details

Happy New Year.

Remember Microsoft Paint? The simple drawing tool that many of us used to create pixelated masterpieces in our youth? It's probably not an app you use very much these days. But what if I told you there's a reason you might want to revisit it right now?

Microsoft Paint is getting a serious upgrade in Windows 11 – and it's all about AI.

The big news is the introduction of Dall-E 3 support to Paint, or as it's known in the app, Cocreator.

Sound familiar?

If you've seen the feature in Bing AI, you know it's a game-changer. This isn't just any old image creation feature. With Cocreator, you can tell it what you want, specify an art style, and an image based on your description magically appears.

And this isn't some gimmicky add-on. When Cocreator first rolled out with Bing Chat (now called Copilot), there was a massive rush to use the image generation capability. And the buzz around how good it is? Well, let's just say it's been substantial.

Sure, there have been a few hiccups along the way, but when it comes to AI, a bit of turbulence is par for the course.

Windows Latest reports that Cocreator in Paint has left the testing phase and is ready for prime time – it’s now rolling out to all Windows 11 users.

If you’re not seeing the Cocreator feature yet, don't worry, it's coming. Just make sure you're running the latest version of Paint. If Microsoft asks you to sign up for the waiting list, do it.

The Cocreator feature isn't the only new addition to Paint. The app has been significantly beefed up this year. We're talking a transparency effect, layers (a much-requested functionality), and even background removal. And these improvements aren't just for Paint, Microsoft's core Windows 11 apps are also getting a makeover.

At this point, you might be thinking, "That's all well and good, but how does this help my business?"

Well, imagine being able to create custom graphics for presentations, reports, or social media posts in seconds. Think about how much time and money that could save.

With Cocreator, anyone on your team can become a graphic designer. No need for expensive software or lengthy training; just describe what you want, and let AI do the rest.

Raring to try this one out (it’s a nice way to start the new year)? You’ll need to have Windows 11 installed. If we can help with that, or any other tech problem this year, get in touch.

You’ve heard of Copilot… but what is it?

Sun, 03 Dec 2023 12:37:38 GMT

You might have heard about Microsoft Copilot, but what is it? And will it really make a difference to your workday or business? We explain it all here.

What if we told you your business could have its own personal assistant that’s always ready to help, can answer virtually any question, and even change system settings on your devices?

It might sound too good to be true, but thanks to Microsoft’s innovative new AI chatbot, Copilot, it’s a reality.

Imagine this: You’re busy. Your day is packed with meetings, and you need to quickly find information or change a setting on your device. What do you do?

Instead of panicking or wasting time you don’t have, just ask Copilot.

It’s the new kid on the block, replacing Cortana as Microsoft’s go-to AI assistant. But what makes Copilot stand out from the crowd? Well, it’s built into the Microsoft Edge browser and integrated directly into Windows 11, allowing it to perform a broader range of tasks than ever before.

Ever tried to find a specific setting on your device and ended up lost in a sea of menus? With Copilot, you can simply ask it to change the setting for you.

But Copilot isn’t part of the operating system. It’s more like a bonus feature of the Microsoft Edge browser that’s been cleverly disguised to look like a native part of Windows 11.

When you summon Copilot, a sidebar appears from the right, revealing an interface identical to Bing Chat’s web version. Here, you can set your conversation style and ask questions on virtually any topic. From “Make me a picture of a tropical beach with palm trees” to “Create a five-day itinerary for my business trip in March,” Copilot is ready to assist.

The best bit? Copilot understands context, meaning you can ask follow-up questions without repeating specific keywords. It’s like having a conversation with a real person.

You can also use Copilot to get answers from any page on Microsoft Edge. Simply ask something like, “Give me a summary of the page I have opened on Microsoft Edge,” and Copilot will scan the webpage content and respond accordingly.

So, what’s the catch? Well, the preview of Copilot in the Windows 11 2023 update doesn’t reflect the final product that Microsoft plans to roll out. But they’re continually polishing the interface and will be adding more features in future updates.

While it might still be finding its feet, there’s no denying its potential.If you’d like a hand navigating Copilot, or any other productivity tools, get in touch.

Email security tips for employees

Tue, 14 Nov 2023 14:50:32 GMT

Cybersecurity threats can reach all corners of the digital space. Unfortunately, there’s one realm in particular that’s both a critical communication lifeline and a vulnerable gateway for potential breaches – your email. Given how important email is within the workspace, it’s essential to ensure it’s protected.

Whether you’re a seasoned professional or new to the workforce, keep reading to learn about the top email security tips for employees so you can do your part in protecting your organisation.

7 EMAIL SECURITY BEST PRACTICES

Like all tech security, email security continually evolves as cyber threats do. While you should always stay up-to-date on the latest developments, you can use these seven best practices as the foundation of your efforts.

1. CREATE STRONG PASSWORDS

The best passwords are made up of unique numbers, letters, and symbols and are different for each account. It may be tempting to use common words, phrases, and personal information like your birthday, but those are easy for hackers to decipher. If you’re worried about forgetting complicated passwords, use a password manager. They can help you create new passwords and securely save your old ones.

2. UTILIZE MULTI-FACTOR AUTHENTICATION (MFA)

Traditional passwords can be supplemented with an additional layer of security by using two-factor or multi-factor authentication. When you have MFA enabled, you’ll be required to provide a second form of verification after you input your password. This means that even if a hacker were to guess your password, they still wouldn’t be able to gain access to your account. Common forms of MFA include one-time codes, authentication apps, and biometric verification.

3. KNOW THE SIGNS OF PHISHING

Phishing emails are designed by cybercriminals to trick recipients into clicking on malicious links. There are many different types of phishing to look out for, including whaling, cloning, pharming, and spear phishing.

Be cautious if you receive an email from an unknown address, especially if it prompts you to provide sensitive information or take some type of urgent action. You should still be careful even if an email looks legit or you think you recognise the address. Cybercriminals are known for creating fake email addresses and content that looks professional and sophisticated.

4. HAVE A SEPARATE PERSONAL EMAIL ACCOUNT

Maintaining separate email accounts for your work life and personal life not only prevents inadvertent data mingling but also limits the exposure a hacker would have if they broke into your account.

5. BE CAUTIOUS OF ATTACHMENTS

Cybercriminals use email attachments as vessels to carry viruses onto your computer. If you receive an email from a new sender, try to find a way to directly verify the address. You should also never open attachments from unidentified senders. For an extra layer of security, consider using antivirus software to scan attachments before you open them.

6. STAY INFORMED THROUGH AWARENESS TRAINING

It’s nearly impossible to keep up with newly evolved cyber threats yourself. Luckily, you can stay informed through cyber security awareness training. Attending regular sessions will keep you up-to-date on the red flags you should watch out for and on ways to avoid them.

7. IMPLEMENT EMAIL SECURITY TOOLS AND METHODS

While the practices outlined above are a great foundation, it’s important to build defences that go beyond your own efforts. One way you can do so is by downloading advanced email protection tools and automated software that can detect phishing and spoofing attempts. DomainKeys Identified Mail (DKIM) and Sender Policy Framework (SPF) are popular tools.

You can also strengthen your defences by partnering with an IT company. What better way to protect your business than with help from professionals? Computer Troubleshooters has a team trained in data and network security, ready to build a security plan for your business.

Never mind “can’t teach an old dog new tricks”…

Mon, 06 Nov 2023 15:12:57 GMT

They say you can’t teach an old dog new tricks, but what happens when it’s a young pup that needs training? New research on people under 40 has revealed a scary attitude towards cyber security. We tell you more here.

New research has uncovered an unexpected twist in the tale of cyber security risks – your tech-savvy younger employees may be your biggest vulnerability.

Shocked? Let's dive into the details.

More than 6,500 employees across the globe were surveyed, with an almost equal representation of demographics. The results were rather alarming.

The study found that younger office workers, those 40 or under, are more likely to disregard standard password safety guidelines. Can you believe that 34% admitted to using their birth dates as passwords, compared to just 19% of those over 40?

And it doesn't stop there.

The habit of using the same password across multiple devices was also more prevalent among younger workers, with 38% admitting to doing this.

And let's not even get started on phishing scams. A whopping 23% of the younger demographic didn't report the last phishing attempt they received. Their reasoning? "I didn't think it was important".

But surely they understand the gravity of security threats against businesses, right? Well, not quite.

While ransomware and phishing were acknowledged as critical threats by 23% and 22% of employees respectively, the overall attitude towards cyber security leaves much to be desired.

Here's the kicker: a staggering number of those surveyed revealed that their organisations did NOT provide any mandatory cyber security training.

From the US (30%) to the UK (17%), Netherlands (32%), Japan (35%), India (31%), Germany (22%), France (43%), Australia (29%) and China (65%) – the numbers speak for themselves.

So, are we really to blame our young workforce when it's clear that businesses aren't doing enough to equip their employees with the necessary cyber security skills?

It's high time we stopped treating cyber security as an afterthought and started investing in regular cyber awareness training for everyone in our businesses. Yes, EVERYONE. Not just the tech team or the executives, but every single employee.

At the end of the day, it's not just about protecting your business; it's about creating a safer digital world for us all.

We can help you do that. Get in touch.

How do you know if a printer needs maintenance?

Mon, 16 Oct 2023 14:00:44 GMT

You might not use your printer enough to be too concerned when dealing with a seemingly minor error. But, if left unavoided, it can lead to print quality issues, loss of productivity, costly repairs, and more. Keep reading to find out how to know if a printer needs routine maintenance.

5 SIGNS YOUR PRINTER NEEDS FIXED

No matter what brand you have, from an HP to a Canon, most inkjet printers display similar warning signs when they’re having issues. While they may slightly differ, here are five you can look out for.

1. POOR PRINT QUALITY

Blots of ink, blurry lines, and smudges are tell-tale signs your printer has a problem. Smudges and streaks may indicate issues with your printer’s ink cartridges or drum kit, especially if they appear on every printout. Drops of ink may indicate loose ink rollers or thermal ribbons.

Poor print quality isn’t always caused by a broken part. Sometimes, dust and debris can build up, causing the ink to disperse unevenly. This is simply a sign that you need to do some cleaning.

2. STRANGE NOISES

If your printer starts making weird noises, don’t ignore them. Sometimes, the fix is as easy as removing paper jams and checking the armor ribbons. However, other times they may indicate a bigger mechanical problem that needs greater attention. Ignoring any grinding sounds, squeaks, and clunks you hear can lead to a buildup of problems that damage the printer further and cost you more in the long run.

3. SLOW PRINTING SPEEDS

Waiting ages for your documents to print is a pain. It’s also a sign that your printer’s performance isn’t optimized. Slow printing speed is caused by several factors, including:

Outdated drivers
Network congestion
Limited memory
Low ink or toner levels
Worn out parts

4. NETWORK CONNECTIVITY PROBLEMS

Just like most technology, printers need to be regularly updated. Ensuring your printer’s firmware is up-to-date can help prevent connectivity issues and prolong its life.

5. FREQUENT ERROR CODES

Error codes are a printer’s way of talking to you, making them the easiest way to know if something’s wrong. Sometimes, errors occur because of a glitch while printing. In that case, turn off the printer, let it cool down, and restart it. Other times, they can point to issues ranging from big to small, from hardware and motor malfunctions to low ink levels.

COMMON PRINTER MAINTENANCE TASKS

Want to keep your printer at its best? Here’s how you can keep it running for longer.

NOZZLE CHECKS

Nozzle checks help identify clogged or misaligned nozzles in the printer’s printing head. Though the process may differ depending on the model, the purpose remains the same. The printer generates a test page to examine the nozzles’ functionalities. If the test page shows solid lines, the nozzles are working fine. However, broken or missing lines indicate a problem.

CLEANING THE PRINTER AND PRINTER HEADS

Most modern printers have an automatic print head cleaning option in the settings menu. If not, you may want to consider using a third-party software.

Aside from the printing heads, you should also clean the printer’s interior and exterior. A microfiber cloth can work wonders for removing dust and debris. Remember to power down the printer before cleaning the interior components.

PERFORMING UPDATES

Manufacturers frequently release firmware, software, and driver updates for printers. These updates help improve performance, fix bugs, and enhance device compatibility. To perform them, check your printer’s control panel or visit the manufacturer’s website for more information.

TECHNOLOGY EXPERTS NEAR YOU

Sometimes, it’s best to leave your tech troubles to the professionals. From computer repair to network security solutions, Computer Troubleshooters has the resources and the expertise to keep your business or home tech at its best.

Get in touch to get started!

The end of an era: Goodbye WordPad

Mon, 02 Oct 2023 14:07:38 GMT

How many times have you opened WordPad in Windows when you meant to open Notepad? It looks like that problem will soon be gone for good. We explain why.

Can you believe it? After 30 years of faithful service, Microsoft is finally pulling the plug on WordPad. The app that debuted with Windows 95, and lets you open a .doc file if you don’t have Word installed, is being shown the door.

But why now and what does it mean for your business?

Microsoft recently announced plans to stop updating WordPad and eventually remove it from Windows altogether. It was a quiet reveal, and it's unclear when this will happen, but it's in the works.

Let's be honest though… how many times have you accidentally opened a document in WordPad when you were aiming for Notepad?

Notepad is what you use for plain text. WordPad is more like a word processor. Everyone gets them confused.

Could this common mix-up be the reason behind WordPad's impending demise? Or perhaps Microsoft is trying to nudge more people towards paying for Microsoft Word, a key part of its Microsoft 365 suite.

In an excerpt from Microsoft's recently updated Windows deprecated features list, they recommend using Microsoft Word for rich text documents and Windows Notepad for plain text documents. So, in other words, "WordPad who?"

But let's not get too sentimental here. As a lifelong Windows user, I can confess that I've mostly opened WordPad only by mistake. And if it does vanish, I won't be losing sleep. There are plenty of other word processors out there, and I'm quite fond of Word.

However, if you're a diehard WordPad fan, don't despair just yet. Microsoft is asking for feedback via the Windows Feedback Hub app. So, if there's an outpouring of support, who knows? Maybe Microsoft will reconsider and allow WordPad to stick around, even if it's just as an optional, rarely-updated app from the Microsoft Store.

If we can help you discover the best apps for your business, get in touch.

What is network documentation?

Mon, 18 Sep 2023 14:51:47 GMT

Do you experience prolonged downtime regularly with your network? Find out what is network documentation! Its benefits help organisations troubleshoot network errors, reduce the time it takes to bounce back, and even scale into new territories. Find out why it should be a priority for your organisation.

UNDERSTANDING THE NETWORK DOCUMENTATION PROCESS

At first glance, network documentation may seem straightforward. It’s as simple as keeping records of your network, right? However, while the idea behind it is simple, the process is complex, even if you have a smaller infrastructure.

Network documentation acts as your network’s blueprint, providing a roadmap for efficient management. To do this, you’ll need to gather and organise a great deal of information about your network and regularly ensure it’s up-to-date. This includes details about its physical and logical layout, the configuration of its devices, IP address allocations, and much more. The process may sound overwhelming, but you can work with a professional or use network documentation software to simplify the process.

5 KEY BENEFITS OF NETWORK DOCUMENTATION

Understanding documentation is critical to maintaining an organised network infrastructure, whether you’re a small business or a large enterprise. Here are five advantages it can give your business.

1. MINIMISED DOWNTIME

Network issues can be very consequential for businesses, as the more downtime you face, the more productivity you lose. Luckily, troubleshooting is made easy with well-documented network diagrams and configurations. They can allow for swift identification of the root cause, quickly help you carry out recovery plans, and reduce the time it takes to get things back up and running.

2. GREATER ABILITY TO PLAN

Making informed decisions about upgrades, replacing outdated technology, or scaling your network as your business grows is challenging if you don’t know its ins and outs. However, proper documentation can help you comprehensively understand its infrastructure, allowing you to plan for capacity requirements and identify outdated devices.

3. EASIER COMPLIANCE

Network documentation makes complying with regulatory standards and industry-specific requirements much easier. It provides the necessary documentation to demonstrate adherence to security and operational guidelines during audits.

4. ENHANCED SECURITY

Proper documentation allows network administrators to identify potential security vulnerabilities, weak points, or outdated configurations before they cause problems. By keeping track of changes and ensuring compliance with security best practices, and proactively addressing security risks, you can maintain a secure environment for your business data.

5. EASIER TRANSFER OF KNOWLEDGE

By keeping track of important details, you’re creating a valuable resource that can be shared with team members, new employees, and IT professionals who may need to become familiar with your network. When everything is documented in a clear and accessible manner, it becomes much simpler for people to understand and learn about its infrastructure. Having these documents will allow for smoother and more effective collaboration and help you build a more cohesive network management team.

NETWORK SECURITY SOLUTIONS FOR BUSINESSES

Do you need help maintaining your network? Computer Troubleshooters has a team of certified experts ready to build a solution that fits your business. We have the experience, industry knowledge, and resources necessary to ensure your network runs securely and efficiently.

Get in touch to take the next step toward improving your network management.

Microsoft and Samsung team up to boost work phone security

Mon, 04 Sep 2023 14:42:28 GMT

You’ve checked your pockets, your bag, under cushions… and then it hits you. You left your work phone on the table at the coffee shop. You panic...

It's not the device itself that’s got you worried, but all the sensitive business information stored on it. If that mobile ends up in the wrong hands, you’re facing a nightmare.

But that worry could be over. Microsoft and Samsung are joining forces to make your work phones safer. This month, they’re launching a groundbreaking solution to help protect anyone who uses a Samsung Galaxy device in the workplace.

How?

With something called on-device attestation. It lets companies see if mobile devices have been compromised, even at their deepest components. Think of it as a security guard for your phone.

Samsung brings its software and hardware innovations to the table, whilst Microsoft provides its endpoint management expertise.

And whilst other device attestation tools require a network connection and access to cloud services, this solution works reliably regardless of network connectivity or device ownership model.

This solution will be released alongside Microsoft Intune (previously known as Windows Intune), a unified endpoint management service for both corporate devices and BYOD (Bring Your Own Device). And it will be available to select Samsung Galaxy smartphones and tablets, especially those "Secured by Knox".

So, whether you're working from the office, a busy coffee shop, or a remote cabin in the woods, you can rest assured your device is safe.

In business, your phone is more than just a communication device. It's a vault of sensitive (and valuable) information. And with Microsoft and Samsung on the case, that vault just got a lot safer.

If we can help you keep any of your devices more secure, get in touch.

Top 5 cybersecurity mistakes and how to fix them

Mon, 14 Aug 2023 19:50:20 GMT

Cybersecurity threats are rampant, and if you’re uncareful, you might just compromise the information that is most valuable to you. To help avoid falling victim to data theft, this guide will identify the top five cybersecurity mistakes and how to address them.

Understanding the most common mistakes people make with their digital security is essential. It can feel impossible to cover all your digital bases, but being informed and taking simple steps can have a huge impact.

1. WEAK PASSWORDS

Using a simple or guessable password is like handing hackers the key to your accounts and sensitive data. You might assume they could never guess your birthdate or place, maiden name, or even childhood address, but hackers are pretty savvy! To avoid this, create strong passwords with a combination of uppercase and lowercase letters, numbers, and special characters. If you have trouble remembering difficult passwords, you may want to consider using a password manager. Not only can it store passwords for you, but it can also generate them.

2. NEGLECTING SOFTWARE UPDATES

You’ll want to regularly update your operating system, applications, and antivirus software because they most likely contain security patches. If possible, turn on automatic updates to ensure you never miss one.

3. IGNORING MULTI-FACTOR AUTHENTICATION

Most online platforms offer multi-factor authentication options to bolster account security. Failing to enable MFA leaves your accounts susceptible to unauthorised access. Take advantage of this additional layer of protection by linking your accounts to a secondary verification method, such as a fingerprint, SMS code, or authentication app. This way, even if your username and password are compromised, hackers will still struggle to gain access.

4. FALLING FOR PHISHING ATTACKS

Be wary of suspicious emails, messages, or links that prompt you to provide personal information or login credentials. Before you take action, look for red flags like misspellings, suspicious addresses, or urgent requests for personal information. Always remember that legitimate organisations will never ask for sensitive information like credit card info via email.

5. NEGLIGENT USE OF PUBLIC WIFI

Public WiFi is convenient but also a hotspot for cybercriminals. When you connect to a public network, your information becomes vulnerable to eavesdropping and potential attacks. If you need to use public WiFi, ensure you aren’t accessing sensitive data, like banking details. You can use a VPN to encrypt your connection to protect yourself further.

SECURITY SERVICES YOU CAN COUNT ON

Simple steps like using unique passwords and updating your devices can go a long way in preventing potential threats. However, as the landscape of cyber threats evolves, it’s best to work with a team of professionals for the best protection.

Computer Troubleshooters has a team of expert technicians ready to build a security plan that works for you. Get in touch to learn more about our business and residential network security solutions.

The top 7 PC tips everyone should know

Mon, 17 Jul 2023 20:00:12 GMT

Computers are an essential part of our daily lives. But are you using yours to its full potential? These top seven PC tips will help improve your device’s performance and optimize your experience.

Want to increase productivity and make time spent using your computer more enjoyable? Here are a few computer tips and tricks to freshen up your tech game.

1. KEEP YOUR PC CLEAN

Not only is dirt unsightly, but it can also cause damage. Dust and debris can accumulate on the inside and outside of your PC, on your keyboard, and even inside your mouse. This can lead to overheating, impairment, and other issues.

Liquids are especially dangerous and can easily damage important internal components, so it’s important to clean your computer regularly. This can be done with a soft brush or a compressed air canister.

2. USE KEYBOARD SHORTCUTS

Instead of navigating menus and links, keyboard shortcuts allow you to execute tasks with the click of a few buttons. This saves time and effort, especially for tasks you frequently perform.

Some of the most popular shortcuts include:

Ctrl+C (copy)
Ctrl+V (paste)
Alt+Tab (switch between open windows)
Ctrl + Shift + Esc (open task manager)
Ctrl + Alt + Delete (opens a menu to lock your computer, switch users, etc.)

If you don’t use them already, they’re worth exploring. They can help you use your PC with more comfort and ease, and you can even create your own.

3. BACK UP YOUR DATA

Make sure to back up your computer regularly and complete operating system updates as soon as possible. This will protect your data and save you time and money in case anything goes wrong. You can use external hard drives or cloud storage services like Google Drive, Dropbox, or OneDrive.

4. STAY ORGANISED

Having files scattered around your computer with no management system makes it challenging to find what you need, especially if you need to do so quickly. You can avoid this by organising your files into folders and using clear, descriptive file names. This will also help you avoid accidentally deleting or overwriting important files.

Multiple monitors, especially for your work setup, are also a great way to stay organised and create more space. They vary in price depending on desired features, but finding an affordable option that fits your needs and budget is relatively easy.

5. INSTALL ANTIVIRUS SOFTWARE

Viruses, malware, and other malicious programs can be detrimental. Antivirus software can regularly scan and alert you of these threats. It can also block risky websites and downloads. Some popular antivirus programs include Windows Defender, McAfee, Bitdefender, and Norton.

6. PERSONALISE YOUR DESKTOP

Your PC doesn’t have to be all work and no play. Customising your desktop can make your computer feel more personal and comfortable. You can change the background, add widgets, like a clock or weather display, arrange icons, and more. Small changes like these can make a big difference in your workflow, creating better function, organisation, and visual appeal.

7. STAY ON TOP OF UPDATES

It’s easy to push off updates for a later time, but you should perform them as soon as possible to minimize the risk of a security breach or malware infection. Software updates often include security patches and bug fixes essential to your computer’s security and performance.

Computers are a part of our everyday lives, so when a problem arises, it’s essential to fix it ASAP. Computer Troubleshooters has a team of tech experts specialising in business computer repair, ready to fix your PC issues for an affordable price.

Get n touch to get started!

How to diagnose laptop motherboard problems

Mon, 19 Jun 2023 20:08:59 GMT

With a name like a motherboard, it’s no surprise this component plays an important role in your laptop. As the central hub, it allows all the other components to communicate with one another, making it the backbone of your entire device. With such an essential role, it’s not surprising that a malfunctioning motherboard can cause significant problems.

Diagnosing motherboard problems can be challenging because issues with it can manifest in various other problems. Below, we’ll cover some common causes of motherboard problems, walk through troubleshooting steps to diagnose your issue, and offer some solutions.

SYMPTOMS OF MOTHERBOARD ISSUES

Because your motherboard is tied to so many pieces of your computer, its issues can be complex to diagnose. Your processor, memory, hard drive, graphics card, and other peripherals all use it as a platform to communicate with one another. As a result, symptoms of motherboard failure can look like various other issues.

One common symptom is the laptop failing to turn on, even when plugged in and fully charged. Sometimes, a computer with motherboard issues will turn on but won’t fully boot up or will frequently freeze during use. Other signs include the laptop running slower than usual, unusual noises, or specific components, such as the keyboard or touchpad, not functioning correctly.

CAUSES OF MOTHERBOARD FAILURE

Various culprits can cause motherboard failure, but power surges, overheating, and physical damage are common causes. Power surges can happen during thunderstorms or when you plug or unplug your laptop from a power source. These sudden spikes in voltage can damage the motherboard and other components like the hard drive and memory. Overheating can also cause significant damage to your laptop’s internal components, including the motherboard. This can happen when dust and debris build up inside your laptop or when your cooling system is malfunctioning. Like all technology, age is also a factor; motherboard components can degrade and fail over time.

TROUBLESHOOTING MOTHERBOARD FAILURE

technician performing motherboard repair if you suspect that your motherboard is the cause of your laptop’s issues, then checking for power and trying to boot up your computer are good starting points. You can also run diagnostic tests or look through your computer’s event log for error messages that may point to the source of the problem.

Unless you know of a significant ding or drop, you likely won’t be able to determine physical damage without opening up your device. Inside, you can check for any build-up of dust or debris within the laptop that may have caused overheating and damage to the internal components. If you’re comfortable doing so, you can also try reseating the RAM or any loose connections.

If you’ve tried all of the above and are still experiencing motherboard issues, it’s often best to bring it to the computer repair experts. A professional can determine what’s happening and help you find the next best course of action.

Diagnosing motherboard problems can be a challenging task, but the cause will determine how you can resolve the issue. Sometimes, you can replace a damaged capacitor or fried chip rather than the entire motherboard. If the failure is due to overheating, you may be able to clean out the internal components or add additional cooling to help get things up and running.

For expert help with your computer issues, contact your local technology superheroes!

Get in touch to get started.